Rail Industry Worker Program

The Rail Industry Worker (RIW) Program provides a single online competency management system for Australian rail workers, designed to establish a cohesive, national approach to competency management allowing access and portability for rail workers across each of the different state networks.
RIW is owned and endorsed by the ARA on behalf of ARA Members and RIW participants, meets regulatory requirements and complies with national rail safety law.
The governance arrangements for the RIW program is managed by a Committee of industry representatives. The Terms of Reference for this Committee can be found here.
Its current membership is:
  • Australian Rail Track Corporation
  • Department of Public Transport and Infrastructure SA
  • John Holland Group
  • Metro Trains Melbourne
  • Public Transport Authority WA
  • Queensland Rail
  • Transport for NSW
  • V/Line
  • Two contractor representatives (currently Coleman Rail and McConnell Dowell)

The current Managed Service Provider is Pegasus. To register for a Rail Industry Worker card or log-in to your account, please visit the Rail Industry Worker website.


New future of competency management for rail industry workers

The Australasian Railway Association (ARA) - on behalf of rail transport operators - undertook a tender process during 2018. The tender process was conducted to ensure that the Rail Industry Worker (RIW) program meets the expanding needs of the rail industry, particularly in respect to the ongoing competency management requirements of a growing rail projects pipeline.
The tender process has concluded and the ARA has awarded a new contract for delivering RIW program services to Metro Trains Australia (MTA). Their offering brings together world class providers including UK-based technology company Reference Point and a core delivery team of four Australian companies. A media release regarding this announcement can be found here
The tender process was supported by the RIW Governance Committee, representing key Australian rail organisations, and has led to the expansion of the RIW Program services and the tightening of key deliverable timeframes. 
The transition of services from the current service provider and tool will occur on 30 March 2019.
A range of changes will be introduced to support continued RIW program services. This will include new cards, a new look and feel as well as many other features which will support card holders, organisations and competency within our industry as a whole.
For more information about the RIW Transition click here.
The Rail Industry Worker Governance Committee (RIWGC) is continually working to standardise roles across the rail industry nationally. The current national role matrices which outline the competencies required to hold specific roles can be found here.